a friendly reminder of our

Spa Policies

Booking and Cancellation Policy 

Be sure to give notice if you need to cancel your appointment, if you cancel the same day there will be a $45 cancellation fee, if you cancel within 24 hours keep in mind you may still be charged the $45 cancellation fee. If there is no show there will be a full charge due to the fact we have to pay the practitioner for that time still. If you can show up 10-15 minutes early to fill out the intake form that would be greatly appreciated, however if you are late to your appointment it can result in the time for your appointment being cut with the full payment due. Thank you for understanding 

Pregnancy Policy 

For new or returning mothers please be sure to let the receptionist know of your pregnancy when booking your appointment to ensure that we book you with our licensed prenatal massage therapists, if you do not inform the receptionist of your pregnancy when booking your appointment it can result in the cancellation of your appointment, as Jaiyen Spa has the right the refuse services. Jaiyen spa wants the best for you and your baby and will not put yourself, the pregnancy, or Jaiyen spa at risk. We thank you for understanding.

Practitioner Policy 

Please be respectful, kind, and please keep in mind others that may be in their session by keeping your voice tone low. The practitioners will be sure to check in with you during the first 15 min to see how you are doing, to avoid charge for your appointment please keep in mind you have the first 15 minutes if you feel any discomfort you may stop. Please keep in mind if you are not respectful or kind to the practitioner they have the right to refuse service at any time with payment due for your appointment still. Thank you for understanding.

Receptionist Policy 

Please keep your voice tone low in the lobby, hallway, and bathroom while you are waiting for your practitioner, as we may have other clients in their massage session. Please be patient during our busy hours of the day as well as kind and respectful to our receptionist. It is our receptionist’s job to follow policies and have the right to refuse service if you are not cooperative. Thank you for understanding. 

Booking Over The Phone

Our receptionists are required to follow all of Jaiyen spa policies, for clients who prefer booking over the phone please keep in mind our receptionist as well as our booking systems cannot confirm your appointment without a valid credit or debit card, we will not charge your card unless if you wish to use the card at the time of your appointment or if you would like to pre pay. Our receptionists can easily take your card off of your customer profile when you are finished paying for your appointment. If you choose to not give valid confirmation over the phone our receptionist cannot book your appointment. Thank you for understanding.

 

Pets/Kids Policy 

We love all animals and children but to ensure your Jaiyen experience we would appreciate unless a service animal if you can leave your pets and children at home. Our rooms have limited space and our practitioners need to be able to move around to massage your whole body, trained service animal are always accepted at Jaiyen spa as they are trained to stay in one position. Thank you so much for understanding! 

Cell Phone Policy

You may use your cell phone while you are NOT in the session however we would appreciate it if you take phone calls quietly and quickly, and please take it outside if necessary as we have other clients who may be in their session, please keep volume on low as well. Jaiyen spa asks that you turn off your ringer as soon as you come in to avoid disrupting others, we will not tolerate any phone calls or going onto your phone during the session unless it is an emergency.

We have the right to refuse service and we thank everyone for understanding and hope you enjoy your personal Jaiyen experience.

We have the right to refuse service to anyone.

We appreciate your business, and can’t wait to give you your Jaiyen experience!
Ja & Jaiyen Spa Team

Who had a Jaiyen Day

I had the best 2-hour Thai massage from Jeab at Jaiyen! My only comparison was to my last Thai massage in Thailand. I am so relieved and thrilled to know I can receive such an authentic experience in Sebastopol!
Abi P.