How can we help you?
Frequently Asked Questions
What are the benefits of massage and bodywork?
What should I wear during a treatment?
If you are receiving a massage using oil you should undress to your level of comfort. Most of our clients prefer to be completely undressed, but others are more comfortable keeping their undergarments on during the massage. Your massage therapist will keep your body covered with a blanket and sheet during your session. Only the body part being worked on will be uncovered.
Should I discuss the amount of pressure that I want during my massage?
Should I tell my massage therapist about any medical conditions, medications or allergies?
When should I arrive for my massage?
Jaiyen likes to have customers check in 10 minutes before your appointment so that you have time to check in and relax. If you are having a Thai or a Reflexology massage you can change into loose fitting clothes.
First time visitors should check in 15 minutes early so they will have ample time to fill out their intake form.
What if I’m running late for my appointment?
How will I feel after the massage or bodywork session?
What is your cancellation policy?
What should I tip?
Can I bring my pet or kids?
This does not apply to service animals for people with disabilities, which are always welcome.
What is cancellation policy at Jaiyen Spa?
Any cancellation made less than 48 hours will be charged in full.
What They Say
Who knew we would have the best massages of our lives in Sebastopol, CA? This was an anniversary gift for my fiance and I. The couples massage is such a good deal and was literally the best massage I have ever had in my life. I wish I lived closer so we could go here more often, but it will be a once or twice a year kind of thing sadly. The cash discount was a pleasant surprise which made it an even better deal. I would highly recommend getting massages here.
Stephanie T., Portland, OR
Remarkably positive experience! My hubby surprised me with a 90 min massage for my birthday. From the start.. It was great! The receptionist was friendly and welcoming....and there was a bday card along with a beautiful box of chocolates on the massage table when I walked in. Greg was OUTSTANDING! The right amount of pressure and super technique. The atmosphere was chill and clean. Best massage I've had in a long time. And from what my hubby tells me, it was a terrific value. He saw Jaeb at the same time... And also had glowing reviews.