Jaiyen’s Cancellation Policy
Scheduled treatments are reserved specifically for you. The individualized nature of our services requires us to prepare treatment rooms in advance for each client. Jaiyen is a small spa with a limited amount of massage rooms; therefore cancellations must be 24 hours prior to your appointment. Jaiyen requires a valid credit card when you make your reservation. If you miss your appointment, or make a cancellation in less than 24 hours, a $35 cancellation fee will be charged to your account.
Same day appointments and booking within 24 hours are considered confirmed, so we ask that you pay the full amount of your treatment when booking.