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Our Appointment Policies

A Friendly Reminder of Our Reservation and Cancellation Policies

When you make a reservation, we block that time exclusively for you. Jaiyen is a small spa with only 6 massage rooms; therefore, cancellations need to be made at least 48-hours prior to your appointment time.

Any cancellation made with less than 48-hours notice will incur a $45 charge. For a no-show or no-call, 50% of the price of treatment booked will be charged to you. We value your business and ask that you respect Jaiyen’s policy. 

A valid credit card is required when booking appointments.


Please make sure to arrive 10-15 minutes early in order to fill out our intake form or perhaps try some of our tea and explore our products!

Late arrivals

Arriving late may interfere with our ability to provide you with the best possible massage experience. We will attempt to make an extension so that you will get your full time, however, if we have another customer scheduled right after your appointment, your session will be cut short. You will be responsible for payment of the full service. Please be prompt.

We have the right to refuse service to anyone.

We appreciate your business,

Ja & Jaiyen Spa Team


Who had a Jaiyen Day

I had the best 2-hour Thai massage from Jeab at Jaiyen! My only comparison was to my last Thai massage in Thailand. I am so relieved and thrilled to know I can receive such an authentic experience in Sebastopol!
Abi P.